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customer service skills

Case Studies

Global High-Tech Distributor

LEARN HOW THIS HIGH-TECH DISTRIBUTOR ADAPTED TO A CHANGING MARKETPLACE THAT RESULTED IN GROWTH IN REVENUE AND LEAD FLOW.

 

To grow market share in an increasingly competitive marketplace, this leading global provider of technology products and solutions realized they needed to do two things: Strengthen the relationships with their resellers and provide superior customer service in order to simultaneously grow revenue and increase retention rates. To accomplish this ambitious goal, they worked with ASLAN® to transform the roles of their reps.

 

By reading this case study you’ll learn how ASLAN: 

  • Enhanced the customer service skills of every employee who regularly interacts with customers.

  • Equipped inside sales reps to develop strategic partnerships with their resellers and identify stated and unstated needs.

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