Customer Service Selling
Are your customer service reps resistant to selling?
Experience+ trains CSRs how to up-sell AND improve the customer experience.
Unique is standard.
Your organization is unique. The challenges your reps face are unique. Your solution is unique. Therefore, you need one of our custom sales training programs. It’s part of our standard process to ensure every program is 100% relevant to every participant.
HERE'S WHAT OUR CLIENTS ARE SAYING
The results of the training with ASLAN far exceeded our expectations. The Direct Banking Center increased its deposits by 270% and increased loans by 200%. The Retail Banking division saw deposits increase by 168%, service per household increase by 20% and the success rate of customer calling campaigns went from .5% to 9%.
Site Vice President
To determine the impact training would have on our business, we hired ASLAN to train our inbound reps in two of our four call centers. Bottom line, we recouped our six-figure investment in 30 days. Reps that were trained outperformed untrained reps by almost 8X.
Fortune 1000 Industrial Distributor
We wanted to test the impact of ASLAN’s approach, so we trained a select group of veteran reps and managers and compared the results. The reps that were trained and coached outperformed their peers by 56%.
Fortune 100 Insurance Company
After hiring ASLAN, we reduced customer attrition by 50% in the first two years — 5 times our goal. In the third year, we ended the year up 7,600 customers.
Vice President of Operations
Fortune 1000 Energy Company
How can we help?
Are you ready to get started on a custom training solution for your customer service team? We're excited to show you what ASLAN's all about. Get in touch to learn about the custom solution we can build for you.