call center productivity

Case Studies

Financial Services Company

DISCOVER HOW THIS FINANCIAL SERVICES ORGANIZATION DEALT WITH GROWTH.

 

During a period of rapid acquisition-driven expansion, this financial services company realized that additional growth must come from boosting the conversion rate with retailers calling about establishing a credit card processing account and increasing retention within the existing customer base.

To ensure the program was more than an entertaining event, ASLAN®:

  • Provided the foundation for lasting behavior change with creative learning techniques and reference tools.
  • Included conversation guides with sales-ready messaging.
  • Addressed the company’s unique and major challenges and provided a custom Inside Sales representative program to positively impact their call center productivity.

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