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Increase in Average Order Size three times that of the untrained group

Doing the same thing and expecting different results wouldn't work.  ASLAN helped equip these reps with key skills they would need to help them manage calls differently. Rather than approaching calls in a responsive role – relying on the customer to take the lead, participants were equipped to assume the leader role in calls and proactively explore the full range of customer’s needs.

By reading this Case Study, you will learn

  • Stimulate sales by improving the online purchase experience for ecommerce customers.

  • Continue implementation of on-site vending capabilities for commonly used products.

  • Improve “customer experience” in voice-to-voice transactions with MRO Supplier service/sales personnel.

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Request your copy of Wholesale Distribution Industry Whitepaper

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About the Author

Tom Stanfill, Founding Partner and CEO

tom-stanfill.jpgTom Stanfill, founding partner and Chief Executive Officer, has channeled his years of selling experience into consulting, developing, and helping some of the world’s greatest sales organizations identify and bridge their gap in sales force execution. Since 1996, in over 25 countries, ASLAN has focused on accelerating change within many of the world’s largest sales organizations.