Inbound Selling Skills

Do your call center reps need to upsell and improve customer loyalty ... in less time?

You have two challenges: Reps don’t want to sell, and customers don’t know what they need. INTelegence is the program that solves both.

INTelegence makes it easy to serve.

We Start with the Heart

We begin by addressing the resistance to selling by reframing the rep’s role. Selling isn’t about manipulation, but proactively ensuring the customer is educated and all their needs are met — stated and unstated.

Everyone wins. Reps are happy, customers are happy, average handle time drops, and revenue per call increases.

Then We Make It Easy to Serve

With a new set of lenses, the reps are ready to learn the process, principles, and skills to make it easier and more intuitive to serve their customers. They learn to transition from:

  • Responding to a customer’s stated needs to proactively leading the call.
  • Avoiding rejection to eliminating resistance.
  • Asking canned questions to having a consultative dialogue with customers.
  • Making a few scripted offers to developing a unique recommendation for every customer. 
  • Avoiding the tough questions to delivering the truth about why their recommendation is in the customer’s best interest.
  • Being uncomfortable with closing to offering the best option for advancing the call.

Unique is standard.

Your organization is unique. The challenges your reps face are unique. Your solution is unique. Therefore, you need one of our custom sales training programs. It’s part of our standard process to ensure every program is 100% relevant to every participant.


The results of the training with ASLAN far exceeded our expectations. The Direct Banking Center increased its deposits by 270% and increased loans by 200%. The Retail Banking division saw deposits increase by 168%, service per household increase by 20% and the success rate of customer calling campaigns went from .5% to 9%.

Site Vice President

S&T Bank

To determine the impact training would have on our business, we hired ASLAN to train our inbound reps in two of our four call centers. Bottom line, we recouped our six-figure investment in 30 days. Reps that were trained outperformed untrained reps by almost 8X.


Fortune 1000 Industrial Distributor

We wanted to test the impact of ASLAN’s approach, so we trained a select group of veteran reps and managers and compared the results. The reps that were trained and coached outperformed their peers by 56%.


Fortune 100 Insurance Company

After hiring ASLAN, we reduced customer attrition by 50% in the first two years — 5 times our goal. In the third year, we ended the year up 7,600 customers.

Vice President of Operations

Fortune 1000 Energy Company

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Take a look at who we've trained.

How can we help?

We’re happy to help you build better teams, drive higher sales, and improve your call center representative skills. Get in touch and we'll talk strategy, goals, and how we can customize to fit your needs.