INTelegence™
Inbound Selling Skills
Do your call center reps need to upsell and improve customer loyalty ... in less time?
You have two challenges: Reps don’t want to sell, and customers don’t know what they need. INTelegence is the program that solves both.
INTelegence makes it easy to serve.
We Start with the Heart
We begin by addressing the resistance to selling by reframing the rep’s role. Selling isn’t about manipulation, but proactively ensuring the customer is educated and all their needs are met — stated and unstated.
Everyone wins. Reps are happy, customers are happy, average handle time drops, and revenue per call increases.
Then We Make It Easy to Serve
With a new set of lenses, the reps are ready to learn the process, principles, and skills to make it easier and more intuitive to serve their customers. They learn to transition from:
- Responding to a customer’s stated needs to proactively leading the call.
- Avoiding rejection to eliminating resistance.
- Asking canned questions to having a consultative dialogue with customers.
- Making a few scripted offers to developing a unique recommendation for every customer.
- Avoiding the tough questions to delivering the truth about why their recommendation is in the customer’s best interest.
- Being uncomfortable with closing to offering the best option for advancing the call.
Unique is standard.
Your organization is unique. The challenges your reps face are unique. Your solution is unique. Therefore, you need one of our custom sales training programs. It’s part of our standard process to ensure every program is 100% relevant to every participant.
HERE'S WHAT OUR CLIENTS ARE SAYING
Take a look at who we've trained.
How can we help?
We’re happy to help you build better teams, drive higher sales, and improve your call center representative skills. Get in touch and we'll talk strategy, goals, and how we can customize to fit your needs.
