improve communication skills

Case Studies

Disease Management Under the Microscope

LEARN ABOUT IMPROVING YOUR ABILITY TO ENGAGE THE DISINTERESTED THROUGH THIS CASE STUDY.  

 

In order to address the enrollment and retention challenges of a disease management partner, ASLAN® put together a program to equip health coaches and their managers with a set of skills that would improve the effectiveness of their telephone interactions.

 

We helped them engage the disinterested by:

  • Helping health coaches identify the top 3-5 emotional objections to enrolling in a program and equipped them to respond to each.

  • Working with leadership to develop a new introduction to calls that improved engagement rates on the initial 2-3 calls.

  • Partnering with leadership to change assessments from an interrogation style to a more natural and conversational approach.

  • Working with health coaches to improve communication skills.

Download your case study now



You might like these...

sales meeting

3 Key Considerations For Your Upcoming 2019 No-Budget Sales Meeting

When I meet with sales and learning leaders, I see them make two big assumptions. First, they think they know what their sales reps need. Second, they overestimate the real ...
Aslan

Genesis of ASLAN

“Where did the name ASLAN come from?” It’s a common question I hear when meeting a prospective client. “Is it a combination of the founders’ initials or an acronym of ...

The Truth About Learning

  Insights from the recent LinkedIn 2017 Workplace Learning Report highlighting how modern learning and development professionals are tackling top challenges.     For more information on how ASLAN can ...