Skip to content
improve communication skills

Case Studies

Disease Management Under the Microscope

LEARN ABOUT IMPROVING YOUR ABILITY TO ENGAGE THE DISINTERESTED THROUGH THIS CASE STUDY.  

 

In order to address the enrollment and retention challenges of a disease management partner, ASLAN® put together a program to equip health coaches and their managers with a set of skills that would improve the effectiveness of their telephone interactions.

 

We helped them engage the disinterested by:

  • Helping health coaches identify the top 3-5 emotional objections to enrolling in a program and equipped them to respond to each.

  • Working with leadership to develop a new introduction to calls that improved engagement rates on the initial 2-3 calls.

  • Partnering with leadership to change assessments from an interrogation style to a more natural and conversational approach.

  • Working with health coaches to improve communication skills.

Download your case study now



You might like these...

Sales Discovery Questions: Aim at Nothing & You Will Hit It Every Time

You are sitting in a coffee shop, or maybe at your cubicle, prepping for your first prospect meeting with sales discovery questions. (At least I hope you’re prepping). You know ...

Nov 12, 2019

How to Triple the Return of Your Sales Training Investment: 5 Best Practices to Help Now

Thinking about a sales training program for your sales reps? If you’re unsure how to guarantee that a training investment will give you the return you need to build a ...

Nov 11, 2019

When Prospecting New Customers, Knowing How to Gain Access is Key

When Prospecting New Customers, Knowing How to Gain Access is Key

In our last post, "Prospecting in Sales Requires Relationship Building. Does Your Team Know How?", we talked about how building customer relationships can be a barrier to success, and how ...

Nov 7, 2019