improve communication skills

Case Studies

Disease Management Under the Microscope

LEARN ABOUT IMPROVING YOUR ABILITY TO ENGAGE THE DISINTERESTED THROUGH THIS CASE STUDY.  

 

In order to address the enrollment and retention challenges of a disease management partner, ASLAN® put together a program to equip health coaches and their managers with a set of skills that would improve the effectiveness of their telephone interactions.

 

We helped them engage the disinterested by:

  • Helping health coaches identify the top 3-5 emotional objections to enrolling in a program and equipped them to respond to each.

  • Working with leadership to develop a new introduction to calls that improved engagement rates on the initial 2-3 calls.

  • Partnering with leadership to change assessments from an interrogation style to a more natural and conversational approach.

  • Working with health coaches to improve communication skills.

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