Disease Management Under the Microscope

LEARN ABOUT IMPROVING YOUR ABILITY TO ENGAGE THE DISINTERESTED THROUGH THIS CASE STUDY.  

In order to address the enrollment and retention challenges of a disease management partner, ASLAN^® put together a program to equip health coaches and their managers with a set of skills that would improve the effectiveness of their telephone interactions.

• Helping health coaches identify the top 3-5 emotional objections to enrolling in a program and equipped them to respond to each.

• Working with leadership to develop a new introduction to calls that improved engagement rates on the initial 2-3 calls.

• Partnering with leadership to change assessments from an interrogation style to a more natural and conversational approach.

• Working with health coaches to improve communication skills.