This leading, multi-location, upscale spa and full-line catalog company had no standard call model or coaching schedule for their call centers. The company worked with ASLAN® to identify the gaps in their selling and customer service skills. The goal was to demonstrate to customers that they are the spa experts who target services to meet the needs of the customer. To achieve this goal, the representatives and management team were trained on ASLAN’s Other-Centered® Selling program.
By reading this case study, you will learn:
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Tactics: Establish what you need for the best sales performance.
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Rep Development: Customized development for each unique sales role.
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Leadership Development: Providing the resources for sales leaders to truly drive change.
- Road Map to Transformation: Includes leadership certification, rep and manager development resources, & sales dashboard to track and measure the three areas that drive results.