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How you can address the problem of Leaking Customers

Along with the training for reps, managers went through ASLAN’s Catalyst program. They were taught skills to help them effectively coach the reps on their team. They learned to assess reps relative skill levels in each of the competency areas covered in the workshops – diagnosing reps skill mastery.

By reading this Case Study, you will learn

  • Learn skills to help take the lead in conversations by communicating in an Other-
    Centered® objective.

  • How to teach the skills to help effectively coach the reps on their team.

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Request your copy of Customer Service Drives Customer Retention Case Study

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About the Author

Tom Stanfill, Founding Partner and CEO

tom-stanfill.jpgTom Stanfill, founding partner and Chief Executive Officer, has channeled his years of selling experience into consulting, developing, and helping some of the world’s greatest sales organizations identify and bridge their gap in sales force execution. Since 1996, in over 25 countries, ASLAN has focused on accelerating change within many of the world’s largest sales organizations.