A high percentage of reps and managers believe that selling focuses on manipulating the customer and service is about helping the customer. Here lies the problem and the hidden solution to motivating your CSRs to sell.
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It’s just too easy for the rep to get in the back seat and let the customer drive. The problem is the customer doesn’t know where they are going, the call is inefficient, and ultimately a limited solution is prescribed.
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This program will transform the way your reps approach selling in an outbound environment and ensure they develop the 18 unique competencies of selling over the phone.
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