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Exposing the 6 Myths of Call Center Sales: The Metrics Myth

Call Center training

Welcome to the third installment of our series: Exposing the 6 Myths of Call Center Sales. Be sure to check out the first and second post in this call center training series.  Myth #3: You can improve your team by measuring the same performance metrics you always have. Okay, so you’re getting the right people…

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