Call Center Sales
A Lesson in Cultivating Receptivity from Shark Tank
Since 2009, entrepreneurs have pitched their ideas and dreams to a panel of ‘sharks’ on the hit reality show Shark Tank. The sharks – titans of industry who have made their own dreams a reality and turned their ideas into lucrative empires, listen to pitches and decide whether or not to invest their money in…
Read MoreThe Biggest Barrier to Influence in Sales (and in Life)
The biggest challenge facing sellers today is that most customers in the marketplace are unreceptive. They are resistant, not to a solution to their problems, but to salespeople and their attempts to engage. With the amount of readily accessible information, customers no longer want or need to interact with sales reps. And when customers are…
Read MoreInbound Selling – Part 2: Create and SLA with Your Prospect: Smile, Listen, Advance
In Part 2 of Call Center Sales, we’ll pick up where we left off in Part 1. You’re leading the call, driving the conversation by asking questions, keeping it conversational, and making sure your customer is with you as you navigate a solution and resolution to their questions. To listen to the full episode,…
Read MoreInbound Selling – Part 1: A 15 Second Solution to Selling More in a Call Center
Prospect Your Way to Selling Success – Step 4: Remove Tension
Steps one, two and three focused on navigating the obvious barriers to getting more meetings with decision makers. This next step is about addressing perhaps the most ominous challenge – one that’s never verbally communicated but is always present. Step Four: Remove the Tension In almost every interaction between seller and prospect, a certain tension…
Read MoreProspect Your Way to Selling Success – Step 3: 3-Minute Meeting
If you’ve been following me on this step-by-step approach to filling your pipeline, you already know how to capture the prospect’s attention and the best answer to the question: “Why meet?” Next, we need to move this total stranger from “this looks interesting” to giving up their most precious resource: time. The best way to…
Read MoreProspect Your Way to Selling Success – Step 2: “Why Meet?”
If you understand and implement the principles offered in Step One, you will get the prospect’s attention. As the suit guy says, “I guarantee it.” Like unexpectedly jumping out from behind a door, there are some predictable things you can do to control eyeballs when facing obstacles to prospecting. The next step is a bit…
Read MoreSales Discovery Questions: Aim at Nothing & You Will Hit It Every Time
You are sitting in a coffee shop, or maybe at your cubicle, prepping for your first prospect meeting with sales discovery questions. (At least I hope you’re prepping). You know you need to learn more about their needs, so you begin thinking about ….what?…
Read MoreProspect Your Way to Selling Success – Step 1: Attention
For the past 25 years, we’ve been studying what I (and most sellers) believe is the most difficult aspect of selling: prospecting. Whether you’re an account manager or biz development rep, hunter or farmer, your income and value are based on the revenue you create. Whether hunting for new accounts or hunting within existing accounts,…
Read MoreSales Training Objectives: Implementing a Successful Sales Program
We’ve recently discussed the biggest pitfalls of sales training objectives, from believing sales program effectiveness relies solely on the front-line to trying to tackle too many deficiencies at once. For this last post, we’re honing in on the last, and maybe the most important, pitfall: The assumption that generic sales training strategy will work for…
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