One of the greatest challenges in the service world/organization is motivating and equipping technically-oriented reps to move beyond being solution-driven and discover other opportunities for additional products and services. More often than not, tech support reps are focused on solving the customer's problem instead of stepping back and proactively assessing the complete problem.
In this program, tech support reps will develop the interpersonal skills to enhance the relationship with the customer, explore and see the complete problem, learn to build value in their recommendation, and more amazingly, become motivated to do so.
