Enhance the Customer's Experience
Upsell and Cross Sell
Convert the Opportunity
All In Five Minutes
Sound challenging? It is. And it's the challenge faced by reps in Call Center organizations every day.
Based on over a decade of working with sales in a call center environment, we know that improving call center rep efffectiveness is only going to happen when reps are equipped to move from an atmosphere of metrics and scripting to one that emphasizes sales skills and the art of interacting naturally with customers over the phone. ASLAN's call center sales training helps CSRs understand skills like . . .
- The ability to lead in coversations with customers rather than just being responsive.
- The skills needed to build relationship quickly over the phone.
- Structures that will allow them to move comfortably from scripted conversations to natural sounding interactions.
- The ability to quickly uncover the full need of the customer.
ASLANS's Telesales Suite equips reps with those skills and more in telesales training programs that are specifically customized for three different Call Center Rep roles:
- Call Center Reps Who Primarily Place Outbound Transactional Calls
- Call Center Reps Who Are Primarily Fielding Inbound Transactional Calls
- Call Center Reps Who are Responsible to Convert Service Calls to Sales Calls
See how we can help below to learn more about what ASLAN can do to accelerate change in your salesforce.