Experience+ is a two-day, instructor-led program that is specifically designed for the CSR who has the responsibility to not only enhance the customer experience, but to also grow incremental revenue on every call.
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Telegence is our two-day, instructor led program created specifically for an outbound sales rep calling on cold or dormant customers.
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It’s just too easy for the rep to get in the back seat and let the customer drive. The problem is the customer doesn’t know where they are going, the call is inefficient, and ultimately a limited solution is prescribed.
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