How to Maximize Efficiency in your Call Center

The company worked with ASLAN to identify the gaps in their selling and customer service skills. The goal was to demonstrate to customers that they are the spa experts who target services to meet the needs of the customer. To achieve this goal, the representatives and management team were trained on ASLAN’s Other-Centered® Selling program. Immediately following the two-day course, the representatives began to demonstrate their new selling skills. The management team attended a separate two-day training course on coaching and Other-Centered leadership skills. A company-specific call model based on Other-Centered selling values and a weekly coaching schedule helped to reinforce these skills with the representatives.

By reading this case study, you will learn:

• Tactics: Establish what you need for the best sales performance.

• Rep Development: Customized development for each unique sales role.

• Leadership Development: Providing the resources for sales leaders to truly drive change

• Road Map to Tranformation: Includes leadership certification, rep and manager development resources, & sales dashboard to track and measure the three areas that drive results

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