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Learn how to Improve your market share with this Global High Tech Distributor Case Study

To grow market share in an increasingly competitive marketplace, this leading global provider of technology products and solutions realized they needed to do two things:

  • Strengthen the relationships with their resellers
  • Provide superior customer service in order to simultaneously grow revenue and increase retention rates

To accomplish this ambitious goal, they needed to:

  • Enhance the customer service skills of every employee who regularly interacts with customers (e.g., customer service reps, inside sales reps, and tech support) 

  • Equip inside sales reps to develop strategic partnerships with their resellers and identify stated and unstated needs

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Request your copy of the Global High Tech Distributor Case Study

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About the Author

Tom Stanfill, Founding Partner and CEO

tom-stanfill.jpgTom Stanfill, founding partner and Chief Executive Officer, has channeled his years of selling experience into consulting, developing, and helping some of the world’s greatest sales organizations identify and bridge their gap in sales force execution. Since 1996, in over 25 countries, ASLAN has focused on accelerating change within many of the world’s largest sales organizations.