Learn about improving your ability to engage the disinterested through this case study.

In order to address the enrollment and retention challenges of its Disease Management partners, ASLAN put together a program to equip health coaches and their managers with a set of skills that would improve the effectiveness of their telephone interactions. ASLAN...

• Helped health coaches identify the top 3-5 emotional objections to enrolling in a program and equipped them to respond to each.

• Worked with leadership to develop a new introduction to calls that improved engagement rates on the initial 2-3 calls.

• Partnered with leadership to change assessments from interrogation-style to being more natural and conversational and worked with health coaches to improve communication skills.

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